AI Shopping Advice: Ziff Davis CEO Warns of Hidden Brand Bias in Chatbot Responses
Ziff Davis CEO Vivek Shah cautions that AI chatbots like ChatGPT and Gemini are increasingly citing marketing materials over journalistic sources when providing product recommendations, risking biased consumer advice. Despite his company's high-profile lawsuit against OpenAI for content scraping, Shah emphasizes he remains 'bullish' on AI's broader transformative potential.