The Center Has a Bias: Why Nuanced Tech Criticism Requires Engagement

Whenever a new technology shows up, the conversation quickly splits into camps. There are the people who reject it outright, and there are the people who seem to adopt it with religious enthusiasm. For more than a year now, no topic has been more polarizing than AI coding agents.

What I keep noticing is that a lot of the criticism directed at these tools is perfectly legitimate, but it often comes from people without a meaningful amount of direct experience with them. They are not necessarily wrong. In fact, many of them cite studies, polls and all kinds of sources that themselves spent time investigating and surveying. And quite legitimately they identified real issues: the output can be bad, the security implications are scary, the economics are strange and potentially unsustainable, there is an environmental impact, the social consequences are unclear, and the hype is exhausting.

But there is something important missing from that criticism when it comes from a position of non-use: it is too abstract. There is a difference between saying "this looks flawed in principle" and saying "I used this enough to understand where it breaks, where it helps, and how it changes my work."

The second type of criticism is expensive. It costs time, frustration, and a genuine willingness to engage. The enthusiast camp consists of true believers. These are the people who have adopted the technology despite its shortcomings, sometimes even because they enjoy wrestling with them. They have already decided that the tool is worth fitting into their lives, so they naturally end up forgiving a lot. They might not even recognize the flaws because for them the benefits or excitement have already won.

But what does the center look like? I consider myself to be part of the center: cautiously excited, but also not without criticism. By my observation though that center is not neutral in the way people imagine it to be. Its bias is not towards endorsement so much as towards engagement, because the middle ground between rejecting a technology outright and embracing it fully is usually occupied by people willing to explore it seriously enough to judge it.

Bias on Both Sides

The compositions of the groups of people in the discussions about new technology are oddly shaped because one side has paid the cost of direct experience and the other has not, or not to the same degree. That alone creates an asymmetry. Take coding agents as an example. If you do not use them, or at least not for productive work, you can still criticize them on many grounds. You can say they generate sloppy code, that they lower your skills, etc. But if you have not actually spent serious time with them, then your view of their practical reality is going to be inherited from somewhere else. You will know them through screenshots, anecdotes, the most annoying users on Twitter, conference talks, company slogans, and whatever filtered back from the people who did use them.

That is not nothing, but it is not the same as contact. The problem is not that such criticism is worthless. The problem is that people often mistake non-use for neutrality. It is not. A serious opinion on a new language, framework, device, or way of working usually has some minimum buy-in. You have to cross a threshold of use before your criticism becomes grounded in the thing itself rather than in its reputation.

That threshold is inconvenient. It asks you to spend time on something that may not pay off, and to risk finding yourself at least partially won over. It is a lot to ask of people. But because that threshold exists, the measured middle is rarely populated by people who are perfectly indifferent to change. It is populated by people who were willing to move toward it enough in order to evaluate it properly.

Simultaneously, it's important to remember that usage does not automatically create wisdom. The enthusiastic adopter might have their own distortions. They may enjoy the novelty, feel a need to justify the time they invested, or overgeneralize from the niche where the technology works wonderfully. They may simply like progress and want to be associated with it. This is particularly visible with AI. There are clearly people who have decided that the future is here, all objections are temporary, and every workflow must now be rebuilt around agents.

What makes AI weirder is that it's such a massive shift in capabilities that has triggered a tremendous injection of money, and a meaningful number of adopters have bet their future on that technology. So if one pole is uninformed abstraction and the other is overcommitted enthusiasm, then surely the center must sit right in the middle between them?

Engagement Is Not Endorsement

The center, I would argue, naturally needs to lean towards engagement. The reason is simple: a genuinely measured opinion on a new technology requires real engagement with it. You do not get an informed view by trying something for 15 minutes, getting annoyed once, and returning to your previous tools. You also do not get it by admiring demos, listening to podcasts or discussing on social media. You have to use it enough to get past both the first disappointment and the honeymoon phase.

Seemingly with AI tools, true understanding is not a matter of hours but weeks of investment. That means the people in the center are selected from a particular group: people who were willing to give the thing a fair chance without yet assuming it deserved a permanent place in their lives. That willingness is already a bias towards curiosity and experimentation which makes the center look more like adopters in behavior, because exploration requires use, but it does not make the center identical to enthusiasts in judgment.

This matters because from the perspective of the outright rejecter, all of these people can look the same. If someone spent serious time with coding agents, found them useful in some areas, harmful in others, and came away with a nuanced view, they may still be thrown into the same bucket as the person who thinks agents can do no wrong. But those are not the same position at all.

It's important to recognize that engagement with those tools does not automatically imply endorsement or at the very least not blanket endorsement.

The Center Looks Suspicious

This is why discussions about new technology, and AI in particular feel so polarized. The actual center is hard to see because it does not appear visually centered. From the outside, serious exploration can look a lot like adoption. If you map opinions onto a line, you might imagine the middle as the point equally distant from rejection and enthusiasm. But in practice that is not how it works. The middle is shifted toward the side of the people who have actually interacted with the technology enough to say something concrete about it.

That does not mean the middle has accepted the adopter's conclusion. It means the middle has adopted some of the adopter's behavior, because investigation requires contact. That creates a strange effect because the people with the most grounded criticism are often also adopters. I would argue some of the best criticism of coding agents right now comes from people who use them extensively. Take Mario: he created a coding agent, yet is also one of the most vocal voices of criticism in the space. These folks can tell you in detail how they fail and they can tell you where they waste time, where they regress code quality, where they need carefully designed tooling, where they only work well in some ecosystems, and where the whole thing falls apart.

But because those people kept using the tools long enough to learn those lessons, they can appear compromised to outsiders. And worse: if they continue to use them, contribute thoughts and criticism back, they are increasingly thrown in with the same people who are devoid of any criticism.

Failure Is Possible

This line of thinking could be seen as an inherent "pro-innovation bias". That would be wrong, as plenty of technology deserves resistance. Many people are right to resist, and sometimes the people who never gave a technology a chance saw problems earlier than everyone else. Crypto is a good reminder: plenty of projects looked every bit as exciting as coding agents do now, and still collapsed when the economics no longer worked.

What matters here is a narrower point. The center is not biased towards novelty so much as towards contact with the thing that creates potential change. The middle ground is not between use and non-use, but between refusal and commitment and the people in the center will often look more like adopters than skeptics, not because they have already made up their minds, but because getting an informed view requires exploration.

If you want to criticize a new thing well, you first have to get close enough to dislike it for the right reasons. And for some technologies, you also have to hang around long enough to understand what, exactly, deserves criticism.

This entry was tagged ai and thoughts