Overview
ITIL is the most widely accepted framework for ITSM in the world. it provides a systematic approach to the delivery of quality IT services, aligning IT with business needs.
Core Components (ITIL 4)
- Service Value System (SVS): How all components of an organization work together to create value.
- Four Dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes.
- Management Practices: 34 practices including Incident, Change, and Problem Management.
Evolution
ITIL has evolved from a rigid set of processes to a more flexible, value-driven framework that incorporates modern practices like Agile and DevOps.