
AI
Microsoft Launches New Contact Center AI Certification to Meet Evolving Customer Service Demands
5/29/2026

Hardware
Two‑Sided Use: Philips Unveils Business Monitor With Dual Displays for Customer Service and Co‑Working
5/20/2026

Robotics
Waymo's Growing Pains: Luggage Incident Highlights Challenges in Autonomous Vehicle Deployment
5/3/2026

Startups
Wonderful AI Raises $150M at $2B Valuation to Scale AI Customer Service Agents
3/12/2026