
Hardware
Apple Watch Burns User's Wrist, Leaves Scar, and Triggers Months-Long Support Nightmare
3/16/2026

Business
Zendesk acquires Forethought for undisclosed sum, bolstering AI customer support capabilities
3/15/2026

AI
DoorDash Builds LLM Conversation Simulator to Test Customer Support Chatbots at Scale
3/13/2026

Vulnerabilities
ManoMano confirms customer data breach via subcontractor attack
2/27/2026

AI
Beyond Basic Chatbots: The Architecture of Modern AI Customer Support
2/13/2026

Hardware
Noctua's 500,000th Free Upgrade Kit Milestone: Two Decades of Customer-First Cooling Support
2/6/2026
Business
The Dark Truth Behind 'Contact Us' Pages: When Companies Don't Want to Hear From You
1/29/2026

Vulnerabilities
Unsecured Zendesk Systems Fueling Global Spam Epidemic
1/22/2026

Hardware
Ayaneo unveils comprehensive service overhaul following customer criticism
1/12/2026