Customer Support

#Customer Support

10 articles tagged
From Development to Production: Testing, Deploying, and Understanding the Real-World Impact of Our AI Support Agent
AI

From Development to Production: Testing, Deploying, and Understanding the Real-World Impact of Our AI Support Agent

4/19/2026
Apple Watch Burns User's Wrist, Leaves Scar, and Triggers Months-Long Support Nightmare
Hardware

Apple Watch Burns User's Wrist, Leaves Scar, and Triggers Months-Long Support Nightmare

3/16/2026
Zendesk acquires Forethought for undisclosed sum, bolstering AI customer support capabilities
Business

Zendesk acquires Forethought for undisclosed sum, bolstering AI customer support capabilities

3/15/2026
DoorDash Builds LLM Conversation Simulator to Test Customer Support Chatbots at Scale
AI

DoorDash Builds LLM Conversation Simulator to Test Customer Support Chatbots at Scale

3/13/2026
ManoMano confirms customer data breach via subcontractor attack
Vulnerabilities

ManoMano confirms customer data breach via subcontractor attack

2/27/2026
Beyond Basic Chatbots: The Architecture of Modern AI Customer Support
AI

Beyond Basic Chatbots: The Architecture of Modern AI Customer Support

2/13/2026
Noctua's 500,000th Free Upgrade Kit Milestone: Two Decades of Customer-First Cooling Support
Hardware

Noctua's 500,000th Free Upgrade Kit Milestone: Two Decades of Customer-First Cooling Support

2/6/2026
Business

The Dark Truth Behind 'Contact Us' Pages: When Companies Don't Want to Hear From You

1/29/2026
Unsecured Zendesk Systems Fueling Global Spam Epidemic
Vulnerabilities

Unsecured Zendesk Systems Fueling Global Spam Epidemic

1/22/2026
Ayaneo unveils comprehensive service overhaul following customer criticism
Hardware

Ayaneo unveils comprehensive service overhaul following customer criticism

1/12/2026

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